Privacy Policy
LoveSpeak helps you talk, learn, and grow closer across languages. Here is what those features need, where your information goes, and the choices you have.
- Your partner sees what you send to your shared conversation. Personal practice stays separate unless you choose to share it.
- Translation, coaching, and natural speech use outside AI and voice services. LoveSpeak messages are not end-to-end encrypted.
- Microphone, camera, photos, and notifications are choices you control on your device.
- You can change your name and languages, manage your partner connection, and delete your account in the app.
1. Information we receive
Your account and preferences
We receive your email address, account identifier, display name, selected languages, and authentication information. Passwords are stored as hashes. Security records can include session times, IP addresses, browser or device information, and request-limit records.
When available, Google or Apple sign-in provides a provider account identifier and the information that provider shares, such as email, name, and a Google profile image. Google sign-in requests basic identity information, not access to your Gmail messages, contacts, calendar, or Drive. Provider credentials needed for account authorization or revocation are encrypted on the server; provider identity tokens are not kept in account records.
What you send and save
Conversation content can include text, translations, voice notes and transcripts, photos, short videos, GIF selections, virtual gifts, and attachment information. A small waveform can be saved with a voice note to draw its playback bar. We also store the partner connection, invitations, chat activity needed for delivery and read receipts, and usage counts.
Shared games store the selected challenge, your choices, submission times, and objective quiz scores where a quiz has correct answers. Personal preference questions do not have a relationship score. Current shared games use curated prompts; their answers are not submitted to an AI provider.
On your device
The app stores preferences, drafts, saved phrases, practice history, progress, and local media. Saved phrases, language levels, graded practice results, and review progress also sync to your signed-in account when connected. The app shows sync status and asks you to choose which version to keep when changes cannot be merged. You can save a separate learning backup in Files; it excludes chats and recordings.
Private coach conversation history and drafts stay on your device, separated by account and language pair. Coach history is not included in learning sync or Files backups. A coach request can send up to 20 recent turns as context to our AI service. Only phrases you explicitly choose to share are sent to your partner chat.
We request microphone, camera, photo-library, speech-recognition, or notification permission for the corresponding feature. Granting one permission does not require granting the others.
2. How we use your information
We use information to sign you in, keep accounts and partner conversations separate, deliver messages, provide features you request, save your progress, and protect the service from misuse. Usage counts help enforce the available AI allowance.
Requested translation and coaching process relevant text. Chat coaching can include your request and up to six recent eligible text messages; photo, GIF, gift, and game cards are excluded from that text context. Automatic partner-message translation has its own opt-in setting. Personal practice uses the context you provide.
LoveSpeak has no advertising service and does not sell your personal information. It has no activated analytics service; this policy will be updated before one is enabled. LoveSpeak is for adults: you must be at least 18 to use it, and we do not knowingly collect information from anyone under 18.
4. Notifications and read receipts
Local daily reminders are optional. Their lock-screen wording does not contain a partner name or chat content. Message alerts are a separate opt-in choice for a signed-in, connected account, available once the notification service is activated.
For message alerts, registration records contain a device identifier, your account and current session, a push token, platform, notification language, and update time. Delivery records contain the relevant message and account identifiers, delivery state, attempt times, and limited provider status information. They do not contain the message body.
Queued alerts expire after 24 hours, and LoveSpeak's delivery records are removed after seven days. Signing out, revoking the session, or deleting the account clears that session's device registration and queue. Closing a partner connection cancels waiting alerts for that space. An alert already handed to a notification provider cannot be recalled, but its wording remains generic.
Read receipts share chat read activity with your current partner when that feature is available. Notification-provider acceptance does not mean a person received, opened, or read a message.
5. Storage, retention, and deletion
Account, conversation, game, and usage records remain in the live service until removed by the implemented deletion flow or a retention process. Closing a conversation removes current access; it does not automatically erase its stored records.
You can delete your account in the app after a recent sign-in. Deletion revokes sessions and removes associated live account records, conversations you own, and your messages in other conversations. Shared-game records follow the conversation's and account's deletion rules. Private media cleanup runs after database deletion and may need an operational retry.
After confirmed server deletion, the app clears that account's text, practice, and reminder settings and removes the generated voice-note, photo, and video files it can safely identify for that account. Files still referenced by another saved account are preserved. Failed authentication or failed server deletion does not start that cleanup.
Unindexed older files, temporary speech audio, unreadable records, or files that cannot be removed may remain on a device. Copies outside the deletion flow, including someone else's device, are not recalled. Uninstalling LoveSpeak alone does not delete the cloud account.
Backups and provider logs have separate lifecycles and expire on their own schedule; we cannot promise immediate erasure from every backup or outside service.
We keep account, conversation, media, game, and usage records for as long as your account exists, because the service needs them to work, and remove them through the deletion flow described above. Purchase records are kept as long as tax and accounting law requires.
6. Your choices
- Your profile: correct your display name and choose your languages in the app.
- Your connection: manage invitations and your current partner link.
- Your AI use: control automatic translation and choose what to send for practice or coaching.
- Your device: change microphone, camera, photo, speech, and notification permissions in phone settings.
- Your account: use the in-app deletion flow; uninstalling alone is not account deletion.
Depending on where you live, you may have additional rights to access, correct, or delete personal information, or to object to or restrict certain uses. Email support@lovespeak.app from the address on your account. We may ask for information to confirm it is you, and we aim to answer within 30 days. Most requests can also be completed directly in the app.
7. Contact and policy changes
LoveSpeak is operated by Zen Acquire, LLC, 5900 Balcones Drive #34267, Austin, TX 78731, United States. For privacy questions or requests, contact support@lovespeak.app.
The effective date above shows the current version. If we make a material change, we will tell you in the app or by email before it takes effect.